When will my order be dispatched?
We dispatch orders Monday to Friday, excluding bank holidays. Please allow up to 1–2 working days for us to prepare and dispatch your order.

What are your Christmas shipping dates?
We’ll drop parcels off with Royal Mail every weekday in the run-up to Christmas. Our last dispatch day is Thursday 24 December 2026, and we’ll resume dispatching orders on Monday 4 January 2027. Any orders still waiting to be dispatched after our final drop-off will go out from 4 January onwards. Our last dispatch date is separate from Royal Mail’s Christmas delivery cut-offs. 

How long does delivery take?
We use Royal Mail Tracked 24 and Tracked 48. Once your parcel has been dispatched, Royal Mail aims to deliver Tracked 24 parcels the next working day and Tracked 48 parcels within 2–3 working days. These are estimated delivery times.

How do I track my order?
Use your tracking number to follow your parcel on the Royal Mail website. If your parcel is overdue or tracking shows it as delivered but you haven’t received it, email enquiries@moosecoffee.co with your order number and we’ll look into it.
Track your parcel with Royal Mail here

Can I return or exchange an item?
Yes. If you’d like an exchange or need help with a return, email enquiries@moosecoffee.co with your order number. For eligible online orders, you have 14 days from delivery to tell us you’d like to cancel, then another 14 days to send your item back. You’ll need to cover return postage if you’ve changed your mind.

What if my item arrives damaged, faulty or incorrect?
Email enquiries@moosecoffee.co with your order number and let us know what’s happened. If the item needs to come back, we’ll cover the reasonable cost of returning it.

When will my refund be processed?
We check returns when they arrive. For eligible online cancellations, we’ll issue your refund within 14 days of receiving your return or receiving proof that you sent it back, whichever comes first. If you cancel the whole order, we’ll also refund the cost of standard delivery if you paid for it.

How do I book a table at Moose?
You can book online. Choose the restaurant you’d like to visit, then select your date, time and party size to see what’s available.

Can I book for a large group?
Yes, we welcome enquiries for large groups. We limit large bookings during our busiest hours to keep wait times down and service running smoothly for all our guests.

Is my large group booking confirmed when I submit it?
Large group requests are submitted as booking enquiries through DesignMyNight. The café team will contact you directly to let you know what’s available. Please wait for the team to confirm your booking before making plans.

What if I can’t book online or have a question?
Give the restaurant you’d like to visit a call and the team will be happy to help. Find their phone number here.

Do you cater for gluten-free guests?
Yes! All of our stores stock gluten-free bread and lots of dishes are available with minor tweaks. View our Gluten-free menu here! Also, please speak to your server when ordering who will be happy to assist.

Do you offer Blue Light Discount?
Yes! All Blue Light card holders get 10% discount in store, just show your server when paying!

Can I bring my dog?
Yes! We love dogs at Moose. All dogs are welcome, however there are some things our manager will have to consider to ensure the satisfaction of all our guests. For example if the restaurant is busy, it can be difficult to find a ‘dog friendly zone’. We recommend calling ahead!

Can I buy gift vouchers?
Yes! Please click here.

Do you have nutritional information?
Unfortunately at this time we don’t have calorie/nutritional information available for our dishes.

If you’re looking for work email workwithus@moosecoffee.co.uk along with your CV, visit our careers page here to see open roles & contact the stores directly.